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FAQ – Frequently Asked Questions
Our FAQ section provides clear and helpful answers to the most common questions about our airport transfers, payments, and meeting your driver. Whether you’re booking your first ride or traveling regularly, this guide is designed to give you all the information you need for a smooth, reliable, and stress-free experience. If you need further assistance, our support team is available 24/7.
Yes, if you prefer to meet your driver at a specific spot—such as a coffee shop, hotel entrance, or door number—just mention it during booking. Our driver will follow your instructions carefully. Personalized pickup arrangements are always welcome.
If your luggage is delayed or lost, simply inform your driver via phone or message. They can wait longer if needed, and our support team can coordinate the situation. We understand that such events happen and always try to accommodate the delay.
Yes, drivers often send a message or call shortly before your pickup to confirm their arrival. This ensures clear communication and prevents any confusion at crowded airports. Make sure your phone is switched on after landing.
Yes, the driver will wait a certain period free of charge to give you time for passport control, baggage claim, or unexpected delays. If more waiting time is needed, the driver will inform you of any additional charges before continuing. Your comfort and flexibility remain our priority.
A vehicle from the category you selected—Business Class, SUV, Van, or Minibus—will be assigned to your transfer. All vehicles are modern, clean, and air-conditioned. The driver’s vehicle details (plate number and model) will be shared with you before pickup.
Yes, your driver will gladly assist you with loading and unloading your luggage. This includes standard suitcases, carry-ons, and personal items. For oversized or heavy luggage, please inform us in advance so we can prepare the right vehicle.
The pickup point is usually in the main arrivals hall or at the official taxi/driver meeting area designated by the airport. Your confirmation email includes exact instructions depending on the airport you land at. Drivers are trained to wait at the most convenient and visible location.
Yes, once your driver is assigned, you will receive their name, phone number, and vehicle details. This allows you to communicate directly if needed before or during your trip. It also ensures that you recognize the right vehicle upon arrival.
If you do not see your driver in the arrivals hall, simply call or message them using the contact information provided in your confirmation email. You can also reach our support team available 24/7 for assistance. We will guide you to the exact meeting point or locate your driver immediately.
Your driver will wait for you at no extra charge, as long as the delay is within reasonable limits. Our system updates your adjusted arrival time using flight tracking tools. You can travel without stress knowing that your pickup is always secured.
Yes, all our drivers track your flight in real time to adjust the pickup time automatically. If your flight is delayed, early, or changed, your driver will know without you needing to contact us. This guarantees that your transfer goes smoothly regardless of airport schedule changes.
Your driver will be waiting for you in the arrivals hall with a sign displaying your name or your company’s name. You will also receive the driver’s contact details in advance so you can easily reach them if needed. This ensures a smooth and stress-free meeting upon arrival.
Yes, in most cities we allow customers to pay the driver directly in cash upon arrival at their destination. Simply choose the “Cash to Driver” option when booking. Please ensure you have the exact amount to avoid delays.
All our prices are fixed at the moment of booking and will not change regardless of traffic, delays, or route variations. This means you always know the exact cost of your transfer in advance. There are no surprises or hidden charges.
No, standard luggage is included in the price of your transfer. If you are traveling with oversized items such as surfboards, bicycles, or extra suitcases, please inform us in advance. Additional fees may apply depending on the vehicle selected.
Yes, baby seats and booster seats can be provided free of charge or for a small supplemental fee depending on availability. It is important to request them during the booking process so we can prepare the vehicle accordingly. Safety is always our priority.
No, we do not charge extra for flight delays. Our team and drivers monitor your flight in real time to adjust the pickup time automatically. This ensures that your driver waits for you without additional fees, even if your plane arrives late.
In most cases, there is no additional charge for night transfers. Our services operate 24/7, including holidays and weekends. If a surcharge applies on certain special dates, it will be clearly displayed before you confirm your booking.
Yes, a digital invoice is automatically generated and sent to your email after your booking is confirmed. If you need a company invoice with your VAT details, our support team can provide it upon request. This is particularly useful for business travelers.
Yes, we offer a flexible cancellation policy that allows you to cancel up to a certain number of hours before your pickup time. If eligible, your refund will be processed immediately. Refunds may take a few business days depending on your bank.
Absolutely. All online payments are processed through encrypted and PCI-certified systems, ensuring full protection of your personal and financial information. We never store your card details on our servers.
No, our pricing is completely transparent. The amount shown during your booking is the final price you pay. Any optional extras—like additional stops or vehicle upgrades—are clearly listed before confirming your reservation.
Yes, you can securely pay online using any Visa, Mastercard, or international debit card. Our payment system uses encrypted technology to keep your information safe. Once the payment is completed, you will receive an instant confirmation by email.
We accept all major payment methods including credit cards, debit cards, PayPal, and secure online payment gateways. Cash payment to the driver is also available for most routes. You can choose the method that suits you best during the booking process.
No, you can book without creating an account. All you need to provide are your trip details and contact information. However, returning customers may create an account to manage bookings more easily.
Yes, our system allows you to book both your arrival and return transfer in a single reservation. This saves time and guarantees your driver for both journeys. You will receive two separate confirmations—one for each trip.
You can select a vehicle category (Business Class, SUV, Van, Minibus), and we will assign the best available model within that range. If you have a preferred model, mention it in the notes section, and we will try to accommodate your request. Availability may vary depending on the date.
Absolutely. We provide transfers for weddings, conferences, delegations, and corporate events. Our fleet includes vans and minibuses suitable for group travel, and we can arrange multiple vehicles if needed. Contact us for tailored group pricing.
Yes, extra stops can be added for shopping, picking up friends, or dropping luggage. Additional fees may apply depending on the distance and waiting time. Please inform us in advance so we can adjust the route accordingly.
You can update your pickup or drop-off location as long as the driver has not yet departed. If the new address increases the travel distance, an adjusted fare may apply. All changes can be made quickly through our support team.
You can easily book through our online reservation form by selecting your pickup location, destination, date, and time. Once the information is entered, the system instantly calculates your fare and available vehicle options. After completing the form, you will receive an immediate confirmation by email.
Yes, you can book a transfer on behalf of another person, such as family, guests, or business clients. Simply fill in their name, phone number, and flight details so the driver can contact them directly. You will still receive all confirmation emails for your own records.
We recommend booking at least 12 to 24 hours in advance to ensure vehicle availability, especially during peak seasons. However, earlier bookings give you more flexibility in choosing the vehicle category. Last-minute bookings remain possible depending on driver availability.
Yes, you can book last minute if a driver is available near your pickup area. The system will immediately inform you if a vehicle can be dispatched. For urgent trips, we advise booking as early as possible to avoid delays.
Once your booking is completed, you will receive an email confirmation containing all trip details. As soon as your driver is assigned, you will receive an additional message with their contact information. If you do not receive anything, our support team is available 24/7 to assist you.
Yes, you can modify your pickup time up to a few hours before your scheduled transfer. Simply contact our support team or reply to your confirmation email with the updated time. We will do our best to accommodate your request based on availability.
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